Managing demanding behaviour
Summary
Changes in the profile of public housing tenants in recent decades have seen a growth in the number of tenants with complex needs and demanding behaviours. By adopting practices of systematic and close support of tenants state housing authorities can assist tenants to change their behaviour and sustain their tenancies.
Project Number: 40327
Research Theme: Public_and_Community_Housing, Social_Wellbeing
Project Leader: Atkinson, Rowland
Funding Year: 2006
Research Centre: Southern
Research & Policy Bulletin
Issue 094: How can demanding behaviour in public housing be managed effectively?
Changes in the profile of public housing tenants in recent decades have seen a growth in the number of tenants with complex needs and demanding behaviours. By adopting practices of systematic and close support of tenants state housing authorities can assist tenants to change their behaviour and sustain their tenancies.
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141 KB PDF Document
Description
The research comprised a systematic literature review, comprehensive search of international good policy and practice, and interviews with key actors from 24 organisations across Australia.
The key findings of the research are:
- The research details the policy and practice requirements consistent with what is defined as a 'sustaining tenancies approach'.
- At a broad policy level these requirements include that:
1. Organisational structure sees housing departments located with cognate agencies such as health, family and community services.
2. The housing department values are tenant-centred and socially inclusive.
3. Departmental responsibilities clearly separate housing services and tenant support services.
4. The department has comprehensive information systems to record and track complaints about 'demanding behaviour'.
5. Building and maintenance programs include a focus on minimising neighbour conflict. - The 'good practice' requirements of a 'sustaining tenancies approach' include:
1. Clear information about the behavioural standards expected of tenants.
2. Promotion of local neighbourhood activities.
3. Allocations processes that screen for support needs as well as tenancy risk factors. - The Guide also provides a menu of early intervention strategies, intervention mechanisms and support models for practitioners to select from.
More Information
Final Report: No. 103: A sustaining tenancies approach to managing demanding behaviour in public housing: a good practice guide
1.92 MB PDF Document
Research and Policy Bulletin: Issue 094: How can demanding behaviour in public housing be managed effectively?
141 KB PDF Document
Positioning Paper: No. 097: Sustaining tenants with demanding behaviour: a review of the research evidence
236 KB PDF Document
Final Report: No. 103: Appendix to 'A sustaining tenancies approach to managing demanding behaviour in public housing: a good practice guide'
2.58 MB PDF Document
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